FUEL SITE SERVICE
OUR CLIENTS ARE OUR FIRST PRIORITY.
Through quality and excellence, Protec Petroleum provides fuel site services across BC, Alberta. Yukon and the Northern Territories. From corporate retail fuel sites, independent retail sites to private commercial refueling, we have the expertise to build, service and upgrade any needs you may have through our factory trained and certified technicians.
Our office can receive calls via phone on our local or toll free numbers, by email or fax. The call is then forwarded to the Field Technician with all pertinent information via iPhone and our service dispatch software Service CEO. The technician then decides whether to try and phone fix the problem or whether to attend the call. Upon completion of the call, the technician enters the service call data directly into an iPhone application that inputs data into the Service CEO server at the office. This is a real time application that allows us to add products and services and capture signatures as well as before and after photos when required. The work order can be emailed immediately to any desired contact. Our invoice usually follows same day or next day after review.
Our office hours are 8:00 am to 4:30 pm, Monday to Friday excluding standard statutory holidays. All calls outside of business hours are handled by our emergency Technician 24/7.